Software Quality Assurance Practice Exam

Which approach gathers information that can be counted and analyzed from testers?

1. Test user selection

2. User questionnaire

3. Remote user testing

4. Think-aloud process

The correct answer is: User questionnaire

The approach that gathers information that can be counted and analyzed from testers is the user questionnaire. This method typically involves structured questions that can produce quantitative data, such as ratings or frequency counts, as well as qualitative data, depending on the question format. User questionnaires enable the collection of feedback on various aspects of a product or testing experience, such as usability, user satisfaction, or feature effectiveness. Since questionnaires can be designed with closed-ended questions, the responses can be easily quantified, allowing for statistical analysis and identifying trends or patterns in user feedback. In contrast, the other options serve different purposes in the usability or testing process. Test user selection focuses on the criteria for choosing testers but does not itself gather data for analysis. Remote user testing involves participants testing a product in their environment, and while it can generate valuable insights, the data gathered is typically qualitative and may not always be quantifiable in the same structured manner as questionnaire responses. The think-aloud process invites testers to verbalize their thoughts during testing, which yields rich qualitative insights but lacks the structured, countable data characteristics of a questionnaire.