Software Quality Assurance Practice Exam

True or false: Selecting random users can uncover user interface problems that experts might miss.

1. True

2. False

The correct answer is: True

Selecting random users can indeed unveil user interface problems that experts might overlook. This practice is grounded in the principle that real-world users interact with software differently than designers or developers might anticipate. Experts, while highly skilled, often have an ingrained understanding of the system that can blind them to usability issues faced by typical users. When random users engage with the interface, their unfamiliarity can lead to the discovery of confusing elements, unexpected behaviors, and navigation issues that might not be apparent to those who are intimately familiar with the software. Their fresh perspective can highlight critical usability problems, ensuring that the design is intuitive for the target audience. This user-centered approach is essential in software quality assurance, which emphasizes real user experience and satisfaction. In contrast, relying solely on expert reviews can result in overlooking practical usability concerns, as experts may focus more on technical aspects or adhere to design guidelines that may not align with actual user behavior. Therefore, involving random users in testing is a vital strategy in identifying and resolving user interface issues, making the assertion that this approach can uncover potential problems not evident to experts a valid one.