Software Quality Assurance Practice Exam

Does usability testing involve actual users or customers of the product?

1. True

2. False

3. Depends on the project

4. Only for beta testing

The correct answer is: True

Usability testing is a critical aspect of software quality assurance that focuses on evaluating a product's user interface and overall user experience. It specifically involves actual users or customers interacting with the product to identify issues and gather feedback on usability. By engaging real users in this testing process, developers and testers can gain valuable insights into how well the product meets the needs, preferences, and expectations of the target audience. Collecting feedback from actual users allows teams to observe how users navigate the product, which features they find intuitive, and where they encounter difficulties. These insights are crucial for making adjustments that enhance the usability of the product, ultimately leading to a better user experience and higher customer satisfaction. In contrast, approaches that do not involve actual users may not provide accurate assessments of usability, as they might miss real-world usage patterns, preferences, and potential pain points. Therefore, the assertion that usability testing involves actual users or customers is indeed true, highlighting the importance of user involvement in the testing process.